Refund & Cancellation Policy
Last updated: September 19, 2026
1. 14-Day Satisfaction Guarantee
We want you to be completely confident in choosing Sandesh. If you subscribe to any paid plan (Starter or Professional) and decide that the platform does not suit your operational needs within 14 calendar days of your initial purchase, you are eligible for a full, no-questions-asked refund.
2. Self-Serve Cancellations Anytime
You may cancel your recurring subscription at any moment directly from the Dashboard > Settings > Billing page. When canceled, your subscription remains active until the end of your current paid billing period, and no further renewal charges will occur.
3. Upgrades and Downgrades
When switching between tiers, adjustments are calculated according to your selected billing interval. Immediate access to higher quotas is granted upon upgrading.
4. How to Request a Refund
To request a refund within your initial 14-day window, email billing@sandesh.io with your workspace ID and payment receipt. Refunds are processed back to your original payment method within 5 to 7 business days.